Shipping & Delivery Policy

Last Updated: [2025-09-28]

  1. Overview
     This Shipping & Delivery Policy explains how IJIA E-commerce Co., Limited ("we," "us," "our") processes, ships, and delivers Products ordered through https://www.fbjersey.co/ (the "Site"). It is incorporated by reference into our [Terms and Conditions] and should be read together with our [Return Policy].
  2. Order Processing Time
     Orders are typically processed within 1–2 business days of payment confirmation, excluding weekends and holidays. Processing time is separate from transit time (see Section 3). During high-volume periods (e.g., promotions or holidays), processing may take longer; we will note any expected delay on the Site or in your order confirmation.
  3. Shipping Methods, Costs, and Estimated Delivery Times
     We offer the Standard Shipping method(s) via Shipping Carrier(s).

Shipping costs are calculated at checkout based on destination, weight, and selected method, and are itemized in your order confirmation. Delivery estimates are provided in good faith and are not guaranteed; actual delivery times may vary due to carrier delays, weather, customs (for international orders), or other factors outside our control.

  1. Where We Ship
     Orders to addresses outside our supported regions may be canceled or refused. For international orders (if applicable), you are responsible for any customs duties, import taxes, or fees imposed by the destination country; these are not included in the price or shipping cost shown at checkout.
  2. Order Tracking
     Once your order ships, we will send a shipping confirmation email with tracking information (if available for the selected method). You can also check order status by visiting a tracking page.
  3. Delayed, Lost, or Damaged Shipments
     If your order does not arrive within the estimated delivery window, appears lost in transit, or arrives visibly damaged, contact us within 14 days of the estimated delivery date so we can investigate with the carrier and, where appropriate, arrange a reshipment or refund consistent with our [Return Policy].
  4. Incorrect or Undeliverable Addresses
     You are responsible for providing a complete and accurate shipping address. If a package is returned to us as undeliverable due to an incorrect address, refused delivery, or failure to claim it, we may charge a reshipment fee or issue a refund less the original shipping cost, at our discretion.
  5. Title and Risk of Loss
     Title and risk of loss for a Product pass to you once it is transferred to the carrier, consistent with Section 4 of our Terms and Conditions.
  6. Delays Beyond Our Control
     We are not liable for shipping delays caused by events beyond our reasonable control, including carrier disruptions, customs processing, severe weather, or other force majeure events, consistent with the Force Majeure provision in our Terms and Conditions.
  7. Changes to This Policy
     We may update this Shipping & Delivery Policy from time to time. Changes take effect once posted on this page, and the "Last Updated" date above will reflect the most recent revision.
  8. Contact Us
     Questions about an order's shipping status? Contact us at:
     IJIA E-commerce Co., Limited
     https://www.fbjersey.co/
     [email protected]